February 2013

Do you ever feel you could use a naughty step?

We've got some tips for you to help with managing difficult people and conversations, and using feedback effectively to promote positive improvements.  We all come accross difficult people and somtimes feel like managing our teams is a bit like managing a classroom of kids.  Most of us would rather avoid confrontation, so we look at some techniques for handling this better.

Getting Feedback Right

Getting feedback right is a topic which regularly comes up for discussion with clients and trainees, so we felt it appropriate to share a few of our top tips to help with communication in those tricky situations where we need to address underperformance (for example) with our team members. 

Getting feedback right can be the difference between achieving a lasting positive improvement or making the situation worse.  Following up on feedback is vital! Read more

Ditch the Naughty Step!  

Most of us would rather avoid confrontation, but from time to time we all come accross difficult people or are faced with difficult conversations that we need to manage. This 1 day workshop provides the skills to understand human processes that lead to such situations, and the skills to manage them appropriately.

We look at verbal and non-verbal ways of managing aggressive behaviour, emotionally charged conversations and stressful conflict situations.

Find out more about our 1 day Managing Difficult Conversations & People Workshop

A Splash of Confidence: Carol James

Carol has extensive experience but it's her passion and her innovative and open style that instils confidence in the delegates she trains. Her own resourcefulness and motivation rub off and she is dedicated to helping people be the best they can through learning. “I love seeing the confidence of participants grow as they learn and challenge themselves, as well as having the opportunity of meeting so many different people in so many different organisations.”

Carol's expertise is around people development. One of her favourite training models to use is the Relationship Styles Model because it’s so easy to understand. “Participants can relate it to themselves and others they work with. It helps us realise that other people aren’t difficult… just have different values and drivers to us!” Read Carol's full profile.

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Featured Courses

Managing Difficult People & Conversations

1 day workshop

Managing Performance through Coaching

1 day workshop

Appraisal Skills

1 day workshop

Free 1-2-1 Manging Difficult People Coaching

We will give you a free one to one Managing Difficult People coaching session when you book a Managing Difficult People and Conversations Workshop.

Click here to enquire!

Our Top Tip

Always deal with performance/behaviour issues as they arise. Sticking your head in the sand only allows the issue to last longer and take longer to resolve!

Call us on 07866 760401 for a no obligation consultation to help you define your training requirements.