Training 4 Fusion Home Newsletters
Home        Personal Skills        Management Skills        Communication Skills        Coaching        About Us        Contact Us        Resources



Email Us Directly

Customers First

1 Day or Half Day Workshop

"Business is a lot like tennis. Those who continue to serve well usually win"

Without our customers we lose our purpose as a business. In a busy work environment we don't always treat our customers as well as we could. This workshop provides an opportunity to reflect on the level of customer service you provide and to action plan as a team to continually improve your level of service. Highly interactive and designed to allow people to reflect on current service from the customers perspective and to action plan for continual improvement.

Workshop topics include

  • Moments of Truth (misery and magic)
  • Customer Service Explored
  • Who are our Customers (internal vs. external)
  • Customer Service Behaviours - How do I measure up?
  • The Cycle of Service
  • Who chooses my attitude?
  • Difficult Customers - our best friends

Download PDF



Assertiveness Skills
Contact Training4Fusion

All our workshops are fun, interactive and full of activities, self assessment questionnaires, individual and group work to maximise your learning experience. Everyone takes away an action plan to implement in the workplace. Our highly experienced and friendly trainers tailor the day to the group training objectives and needs of the organisation.

Copyright Training 4 Fusion 2018 | Terms and Conditions Privacy Policy | |